Last Updated: 28.02.2024
Thank you for shopping at hyggeflamedk.com, operated by Anastasiia Shvets. We strive to provide high-quality products and excellent customer service. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
1.1. You have 14 calendar days to return an item from the date you received it.
1.2. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
1.3. To initiate a return, please contact us at gllvch1@gmail.com with your order number and reason for the return. We will provide you with further instructions on how to proceed.
1.4. Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
2. Refunds
2.1. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
2.2. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
3. Exceptions
3.1. Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), personalized items, and gift cards.
3.2. We also do not accept returns for hazardous materials, flammable liquids, or gases.
4. Damaged or Defective Items
4.1. If you receive a damaged or defective item, please contact us immediately at gllvch1@gmail.com. We will work with you to resolve the issue as quickly as possible.
4.2. We may require photographic evidence of the damage or defect before authorizing a return or refund.
5. Contact Us
5.1. If you have any questions about our Refunds and Returns Policy, please contact us at gllvch1@gmail.com or by mail at Skovdalvej 1, 7430, Denmark.
6. Changes to This Policy
6.1. We reserve the right to update or change our Refunds and Returns Policy at any time. Any changes will be posted on this page.
Please review this policy periodically for changes. Your continued use of the Site after any changes to this policy will constitute your acceptance of such changes.